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Frequently Asked Questions : Jerusalem Baskets, Kosher Gift Baskets: Rosh Hashana (Rosh Hashanah) gifts delivered in Israel
Jerusalem Baskets
Kosher gifts for the holidays

easy ordering
USA: +9722-6541872
ISRAEL: 02-6541872

Frequently Asked Questions


Q: I’m having difficulties placing my order- what should I do?
A: Do not hesitate to call us at any point - we will gladly assist you.

Q: Why can’t I send two baskets to two different addresses when ordering online?
A: At the moment, when ordering online, you must enter each gift recipient as a separate order. In other words, for multiple orders, you must go through the checkout process for each order separately.
To offer an easier alternative, we have made a downloadable Multiple Order Form available. Simply fill it out, and then fax or email it to us.
Alternately, you may call us, and we will gladly take your order, in a matter of minutes.

Q: What options do I have to order?
A: Orders may be placed online, by phone, fax or email.
To place your order by phone, call us:
From Israel: 02-6541872
From the USA: 1800-717-5576

From anywhere else in the world: +972-2-6541872
To place your order by fax or email, simply download our Order Form, fill it out, and  email it to us at
sales@jerusalembaskets.com.

Q: Do you deliver outside of Israel?
A: At the moment, we are unable to deliver outside of Israel.

Q: Where do you deliver in Israel? Do you deliver to remote locations?
A: We deliver all over Israel. For more remote locations we recommend sending one of our gifts that do not include fresh fruits. From the elegant Dried Fruit Box, to our selection of delicious gourmet goodies, to our award-winning Israeli wines, you are sure to find the perfect gift.
Click for delivery rates.
*Please note that we cannot be responsible for incorrect addresses provided to us.

Q: What are your delivery charges?
A: Click for our delivery rates.

Q: Can I pay in NIS?
A: All orders processed online will be charged in US dollars.
If you would like to be charged in NIS, please call us to place your order. Orders placed by phone can be charged in US dollars or NIS. You may also opt to pay by check; we accept checks in NIS only.

Q: Can I get a discount on a large order?
A: We gladly offer discounts on large orders. Please contact us for more information.

Q: Are your products kosher?
A: All of the products on our website are strictly kosher. 

All of the fruits in our Fruit Baskets are Mehadrin Yerushalayim.
All of our gourmet products are Badatz, or “OU”, unless otherwise specified.
For any further inquiries, please contact us and our sales representatives will be glad to answer your kashrut questions.

Q: How long ahead of time should I purchase my gift?
A: All orders placed through our website take 24 hours to process. If you need to rush your order, or for same-day delivery, please contact us and we will try our best to accommodate you.
During holiday season, please place your orders in advance, to ensure timely delivery.  

Q: What languages do your sales representatives speak?
A: We speak English, French and Hebrew.

Q: Do your gifts come exactly as pictured?
A: Due to seasonal availability and supply limitations, we may compose your gift with alternative ingredients of equal or greater quality and value. We guarantee your gift will be as beautiful and carefully hand-crafted as in the pictures.

Q: What is your guarantee policy?
A: We guarantee 100% satisfaction!
Our reputation is built on beautifully arranged, high quality fresh fruit and food gifts. We guarantee that your gift will arrive in perfect condition. If you or the recipient of your gift is not pleased for any reason, do not hesitate to contact us immediately.

Q: Where are you located?
A: We are based in Jerusalem, Israel.

Q: Which credit cards do you accept? Do you accept checks?
A: We accept Visa, Mastercard, American Express.
We accept checks in NIS only.

Q: Will you send me an email confirming my order? How will I know when my order has been delivered?
A: You will receive an order confirmation shortly after your order has been placed. A second email will be sent to you once your order has been delivered.


 

For any further questions, please contact us.



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